Payment and shipping

The following terms and conditions apply:

SHIPPING CONDITIONS

The delivery conditions, delivery date and existing supply restrictions, if applicable, can be found by clicking the appropriate button on our website or in the respective quote.

If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or degraded during shipping only passes over to you when the item in question is delivered, regardless of whether or not the shipping operation is insured. This condition does not apply if you have independently commissioned a transport company that has not been specified by us or a person who has otherwise been appointed to execute the shipping operation.

If you are a businessman, the delivery and shipping operations take place at your own risk.

SHIPPING

SHIPPING PARTNER

Our reliable shipping partner DHL ensures that you get your products delivered to your home as quickly as possible.

DHL PACKSTATIONS

Delivery to a DHL packing station is no problem and you can easily receive your order when and where you want. Simply select “Shipping to a DHL Packstation” in your order process. There you then enter the post number in the additional address, the “Packstation” as the street and the Packstation number as the house number. Please note that you need a personal post number from DHL for this. Without this, shipping to a packing station is not possible. You will receive it with a free registration directly from DHL. Packstations are mainly for people who are not at home all day. You will then be conveniently informed either by email, SMS or push in the DHL app as soon as your package is ready to be picked up at the packing station.
Your advantages of a DHL Packstation:

  • Open around the clock *
  • Also in your area, around 6,000 packing stations nationwide
  • Free to use

* The opening times may vary at individual locations

If you want to order on account via Klarna, the location of the packing station must match the location of the billing address and the packing station must be registered in your name.

DELIVERY TIME

The current delivery time is indicated next to the product on the product detail page.
Unless otherwise stated, we usually need approximately five to seven working days to deliver your order to you. This applies to all orders within Germany. This time starts with the receipt of your payment. For international orders, we usually need a little longer to deliver your order.
When your package is ready to be shipped, you will receive a shipping confirmation with a shipment link. With this you can always track your shipment and know where it is. Please note that it can take one working day for the order status to change for the first time.
If you want to order your products in a different country than those listed below, your delivery may take longer.

SHIPPING COUNTRIES

We deliver our products to the following countries, among others:

ZONE 1: EU
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech
republic

ZONE 1: NON – EU
Liechtenstein, Switzerland

ZONE 2: EU
Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary,
Vatican city

ZONE 3: EU
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal,
Romania, Cyprus

ZONE 3: non – EU
Albania, Bosnia-Herzegovina, Iceland, North Macedonia, Moldova Republic, Montenegro, Norway,
Serbia, Ukraine, Belarus (White Russia)

SHIPPING COSTS

GERMANY:

Here we deliver free of charge throughout Germany for every order from a value of € 40. So there are no additional costs for you. If the value of the goods is less than € 40, the shipping costs are € 5.99.

BELGIUM:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

DENMARK:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

FRANCE:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

LUXEMBOURG:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

MONACO:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

THE NETHERLANDS:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

AUSTRIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

POLAND:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

CZECH REPUBLIC:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

LIECHTENSTEIN:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SWITZERLAND:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

ANDORRA:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

GREAT BRITAIN:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

ITALY:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SAN MARINO:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SWEDEN:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SLOVAKIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SLOVENIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SPAIN:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

HUNGARY:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

VATICAN CITY:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

BULGARIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

ESTONIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

FINLAND:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

GREECE:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

IRELAND:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

CROATIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

LATVIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

LITHUANIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

MALTA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

PORTUGAL:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

ROMANIA:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

CYPRUS:

Here the shipping costs are € 15.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 0.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 15.99 + € 0.99 € = € 16.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

ALBANIA:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

BOSNIA AND HERZEGOVINA:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

ICELAND:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

NORTH MACEDONIA:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

MOLDAVIA REPUBLIC:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

MONTENEGRO:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

NORWAY:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

SERBIA:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

UKRAINE:

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

BELARUS (WHITE RUSSIA):

Here the shipping costs are € 29.99 per item (i.e. the stated basic price per order ready for shipping respectively per package ready for shipping) plus € 1.99 per kilogram or each additional kilogram of weight of the goods. That means, for example, the net weight of the product “NUT BUTTER BALLS” with the flavour RASPBERRY COCONUT & PEANUT BUTTER in the PACK OF 12 amounts: approximately 480g. So the shipping costs here are: € 29.99 + € 1.99 € = € 31.98 . These prices are final prices. Postage for small parcels and for parcels from 2 to 10 kg is also exempt from sales tax according to the german Value Added Tax Act (UStG). In combination with the bulky goods, roll and cash on delivery services, however, this postage is subject to sales tax and is increased by the statutory value added tax (VAT). All other prices include the statutory value added tax (VAT) (if you have agreed to the previously mentioned data protection provisions during the ordering process).

For deliveries to other countries in addition to those mentioned above, additional costs are incurred, which we are not responsible for and which you must bear. These include, for example, costs for the transfer of money by banks or credit institutions (e.g. transfer fees, exchange rate fees and other transaction costs) as well as import duties or taxes (e.g. customs duties). In addition, country-specific features must be taken into account (e.g. political situation) over which we have no influence. This can also be the case in one or more of the countries listed above.

Delivery times

Unless otherwise specified in the respective offer, the goods are delivered domestically (Germany) within 5 – 7 days, in the case of foreign deliveries within 5 – 7 days after the conclusion of the contract (if advance payment has been agreed after the time of your payment instruction). For orders abroad (listed above) we usually need a little longer to deliver your order.
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made a different agreement with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Prices and payment arrangements

1. The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all the price components, including all the incidental taxes.

2. The dispatch costs that are incurred are not included in the purchase price. They can be viewed by clicking the appropriate button on our website or in the respective quote, are shown separately over the course of the order transaction and must additionally be borne by you, insofar as free delivery is not confirmed.

3. If delivery is made to countries outside of the European Union, we may incur unreasonable additional costs, such as duties, taxes or money transfer fees (transfer or foreign exchange fees charged by the banks), which you must bear.

4. You must also bear the costs arising from money transfers in cases in which the delivery is made to an EU Member State, but the payment is initiated outside of the European Union.

5. The payment methods that are available to you are shown by clicking the appropriate button on our website or are disclosed in the respective quote.

6. Unless otherwise specified for the respective payment methods, the payment claims arising from the contract that has been concluded become payable immediately.

PAYMENT METHODS

After placing your order, you will automatically receive a confirmation e-mail and an invoice. Please also check your spam folder for this. When placing your order, you can choose between the following payment methods:

Accepted payment options

  • Prepayment by bank transfer
  • Payment by SEPA core direct debit
  • Payment by PayPal
  • Payment by Klarna Checkout (Klarna invoice, Klarna installment purchase, instant, credit card, direct debit)

More details on payment

When paying by SEPA core direct debit or by SEPA corporate direct debit, you authorize us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit. Please note that you are obliged to ensure that you have sufficient funds in your account on the announced date.

PAYMENT VIA KLARNA CHECKOUT

In cooperation with Klarna we offer the following payment options. Payment is made to Klarna:

  • Klarna invoice: Payable within 14 days of the invoice date. The invoice is issued when the goods are dispatched and sent by e-mail. You can find the billing conditions here.
  • Klarna installment purchase: With Klarna’s financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR). You can find more information about Klarna installment purchase including the general terms and conditions and the European standard information for consumer credits here.
  • Instant bank transfer
  • Credit card (Visa / Mastercard)
  • Direct debit

The payment options are offered as part of Klarna Checkout. You can find more information and the terms of use for Klarna Checkout here. You can find general information about Klarna here.
Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna’s data protection regulations.

PURCHASE ON INVOICE WITH KLARNA

Buying on account via Klarna is very simple: You have 14 days to pay the invoice from the date of the invoice. So you only pay when you have received the goods. So you can shop in a relaxed way, complete your order and check the products in peace at home. You will then conveniently receive the invoice from us by e-mail. You can find the full terms and conditions for purchase on account for deliveries to Germany here. Please only remember to pay your bill at Klarna and not at JULIA & JULIEN’S.

KLARNA PRIVACY NOTICE

In order to be able to offer services such as paying on account with Klarna and its customer portal, Klarna must collect certain personal data. So you provide Klarna with information about yourself directly or indirectly in different ways. For example, if you shop with Klarna in our webshop, Klarna needs to know who you are and where your order should be delivered. Thus, the order can be processed cleanly and possible fraud can be prevented. Klarna also ensures that your personal data is recorded with the greatest possible consideration for your privacy. Klarna has a Global Privacy Office in which data protection experts work. In addition, Klarna has a dedicated customer service team that acts as an extension of their Global Privacy Office and helps you with data protection-related queries. You can find information about Klarna’s compliance with your privacy in their data protection and cookie statement. If you want to know exactly what information Klarna collects about you, you can simply take a look at the chapter “What information do we collect?” On the Klarna website.

Please note that our partner Klarna is an independent payment provider. JULIA & JULIEN’S therefore has no influence on your credit check carried out by Klarna and the possible rejection of your payment. If you are interested in the topic and you have further questions about purchasing on account via Klarna, you can also contact Klarna’s customer service here directly.

PAYMENT BY PAYPAL

When paying with PayPal you will be redirected to PayPal via the PayPal button at the end of your order process. If you are already a PayPal customer, you can simply log in there with your user data and confirm the payment. If you are new to PayPal, you can also log in as a guest or simply and quickly open a new PayPal account and then confirm the payment. Payment is usually received within a few seconds and your order can be processed and sent to you directly.

PAYMENT IN ADVANCE BY BANK TRANSFER

If you have decided to pay in advance by bank transfer, you will receive our bank details at the end of your order and also in the order confirmation. Please note that you also state your order number as the purpose. This allows us to assign your order directly and exclude possible delays. As soon as we have received your payment, your goods will be sent directly. It usually takes 3-4 working days for the payment to be made.

Here you will also find our bank details for SEPA transfers at a glance.

Our bank connection:

Payee: JULIA & JULIEN’S GmbH
IBAN: DE68 3701 0050 0981 8325 07
Account number: 981832507
BIC: PBNKDEFF
Bank: Postbank

PAYMENT BY SEPA BASIC DEBIT SCHEDULE

If you decide to pay by SEPA core direct debit, you authorize us to debit the money directly from your bank account. If you want to pay by direct debit, you will be asked for your account details after placing your order. Your invoice amount will then be debited by us.

Here you will also find our bank details for SEPA transfers at a glance.

Our bank connection:

Payee: JULIA & JULIEN’S GmbH
IBAN: DE68 3701 0050 0981 8325 07
Account number: 981832507
BIC: PBNKDEFF
Bank: Postbank

If you have any questions, you can find our contact details in the imprint.